Customer support

Effective Date: 16/12/2024

Chelsea Lee Art Store (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.claofficial.com (the “Site”) or make a purchase. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following types of personal information about you:

1. Information You Provide Directly:

• Name, email address, phone number, and mailing address.

• Payment details (processed securely by third-party payment processors).

• Information you provide through forms, surveys, or customer support.

2. Information Collected Automatically:

• IP address, browser type, operating system, and device information.

• Browsing behavior on the Site (e.g., pages viewed, links clicked).

• Cookies and similar tracking technologies (see Cookies section).

3. Information from Third Parties:

• Information from social media platforms or third-party services if you interact with us through those channels.

• Shipping or address information updated by postal carriers.

2. How We Use Your Information

We use your personal data to:

1. Process and fulfill your orders, including payment processing and shipping.

2. Respond to your inquiries and provide customer support.

3. Improve and optimize our website, products, and services.

4. Send marketing communications (if you’ve opted in).

5. Comply with legal obligations, including fraud prevention.

6. Customize your shopping experience based on your preferences.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

• Service Providers: Third parties that assist in website hosting, payment processing, shipping, analytics, or marketing.

• Legal Compliance: Authorities if required to comply with legal obligations.

• Business Transfers: In case of mergers, acquisitions, or sale of assets.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience. Cookies help us:

• Remember your preferences.

• Track website usage for analytics.

• Serve personalized advertisements.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of the Site.

5. Data Security

We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, alteration, or destruction. Despite these efforts, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights under applicable privacy laws:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request corrections to inaccurate or incomplete data.

• Deletion: Request deletion of your personal data, subject to certain exceptions.

• Objection: Object to processing of your data for direct marketing purposes.

• Restriction: Request restriction of data processing under certain conditions.

• Portability: Request transfer of your data to another entity in a structured format.

To exercise any of these rights, please contact us at [email protected].

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Chelsea Lee Art Store

Website: www.claofficial.com

Email: [email protected]