Customer support

Introduction:

At Chelsea Lee Art Ltd, we are deeply committed to protecting your privacy and ensuring the security of your personal data. As part of our dedication to transparency and compliance, we adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are registered with the Information Commissioner’s Office (ICO) under registration number ZB781653, demonstrating our ongoing commitment to data protection and privacy.

You can view our Data Protection Registration Certificate:

Registration Certificate - ZB781653

1. Who We Are

We are Chelsea Lee Art Ltd, an art brand dedicated to creativity, originality, and integrity. Our website, www.claofficial.com, serves as a platform for our art, merchandise, and community engagement.

For all data protection enquiries, please contact us at:

• Email: [email protected]

2. Our Commitment to Data Protection

We process personal data responsibly, securely, and transparently, in line with the principles of GDPR, which include:

• Lawfulness, fairness, and transparency

• Purpose limitation

• Data minimisation

• Accuracy

• Storage limitation

• Integrity and confidentiality (security)

• Accountability

3. What Personal Data We Collect

We may collect the following personal information:

• Contact details: Name, email address, phone number

• Order details: Delivery address, transaction information

• Website usage data: IP address, browsing patterns, cookies

We do not store or process financial information directly. All transactions are securely handled via third-party payment gateways.

4. Why We Collect Your Data

We collect personal data to:

• Process and fulfil your orders

• Provide customer support and address enquiries

• Improve website performance and user experience

• Ensure website security and prevent fraud

• Comply with legal and regulatory requirements

5. Your Rights Under GDPR

Under the UK GDPR, you have the following rights:

• Right to Access: Request access to your personal data.

• Right to Rectification: Correct inaccurate or incomplete data.

• Right to Erasure: Request deletion of your data where appropriate.

• Right to Restrict Processing: Limit how your data is processed.

• Right to Object: Object to certain types of processing.

• Right to Data Portability: Transfer your data to another service.

To exercise any of these rights, please contact us at:

[email protected]

6. Security Measures

We use industry-standard security practices, including:

• Secure Hosting: Our website is hosted on a secure infrastructure with Cloudflare protection.

• Encryption: Data transmission is encrypted via SSL/TLS protocols.

• Access Controls: Restricted access to sensitive data.

• Regular Security Audits: Ongoing reviews and improvements to our security protocols.

7. Reporting a Data Breach

In the event of a data breach, we are committed to:

• Investigating the incident promptly

• Reporting the breach to the ICO within 72 hours, if required

• Notifying affected individuals if there is a high risk to their rights and freedoms

8. ICO Registration Details

• Company Name: Chelsea Lee Art Ltd

• Registration Number: ZB781653

• Date Registered: 8th October 2024

• Valid Until: 7th October 2025

For more information, you can visit the ICO website: www.ico.org.uk

9. Contact Us

If you have any questions about this policy or your data rights, please contact us at:

• Email: [email protected]

10. Updates to This Page

We may update this page periodically to reflect changes in legislation or our practices. Please check back regularly for updates.

Last updated: 17/12/2024